To cancel your appointment: 

• use your NHS account (through the NHS website or NHS App) 
• using the GP online system – SystmOne SystmOnline Login (tpp-uk.com) 

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

You can book an evening or weekend appointment in one of our Enhanced Access Hubs. Contact us online or via telephone to make an appointment.

Details of the hubs are below:

South Westminster Centre for Health

St Georges House, 82 Vincent Square, London, SW1P 2PF (nearest tube: Pimlico)

6.30-8pm on weekdays and 9am-4pm on Saturdays

The Connaught Square Practice

41 Connaught Square, St George’s Fields, London, W2 2HL (nearest tube: Marble Arch) 6.30-8pm on weekdays and 10am-5pm on Saturday

A remote telephone clinic also operates during weekdays 6.30pm-8pm and 9am-5pm on Saturdays.

Read more information on this service

Patients are required to speak to the Duty Doctor for advice and home visit requests. If possible, please try to telephone reception before 10am if you require a home visit.  

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance. 

House visits are only available for patients who are housebound because of illness or disability. 

Patients contacting us with acute medical needs can now be referred to six Additional Access hubs. It means that the patient will have a face-to-face appointment on the same or next day (depending on booking time).

These hubs take place in different GP Practices across your local area, including within our practice: Paddington Green Health Centre, Lisson Grove Health Centre, St Johns Wood Medical Practice, Marylebone Health Centre, Third Floor Lanark Medical Centre and the South Westminster Centre. Patients will be seen by a GP or Advanced Nurse Practitioner.

Appointments will be triaged by our team based on need via the usual methods for booking an appointment. You do not have to accept an appointment at one of the Additional Access hubs.

Learn more about them here

Please tell us:

• • if there’s a specific doctor, nurse or other health professional you would prefer to respond;

• • if you would prefer to consult with the doctor or nurse by phone, face-to-face, or by text or email;

• • if you need an interpreter;

• • if you have any other access or communication needs.

• Please ensure you tell us as soon as possible if you are no longer able to attend your appointment. This means we will be able to offer it to someone else. 
• To ensure that your problems are given enough time, please note that we operate a one problem per appointment policy. You may be asked to rebook if you have more than one problem to address. 
• We have a ground floor consulting room for patients who are unable to manage the stairs. When possible, please give us notice if you will require to use this room. ideally when you book the appointment  
• In order to try and improve waiting time, we would ask you to turn up for your appointments on time: 

• If you are more than 10 minutes late, you will be asked to re-schedule another appointment. 
• Please do not arrive too early, as we have limited capacity in the waiting rooms to enable social distancing  
• Please ensure that you have informed the receptionist of your arrival so that the clinician is aware that you are waiting  

• Chaperones are available at your request. This means that, if you feel more comfortable, especially for an intimate examination, a member of the admin time cam join the consultation 

Urgent clinical appointments or reviews should be made either by phone or in-person.