Managing your health online (online services)

Find out how to use our online services to request a sick note or medication or ask for GP advice

We use some online platforms, apps and websites to make managing your health easier.

Find out more about them and how to sign up below.

What is PATCHS?

PATCHS is the fastest way to contact your GP practice online to get health advice, request an appointment and ask any health questions you may have.

PATCHS is open from 8am to 6.30pm, Monday to Friday. 

Watch the video below to learn more about PATCHS.

How do I get started with PATCHS?

PATCHS requires new users to make an account. You only need to enter your details the first time you create an account. PATCHS will then prompt you to answer a few questions about your issue, typically around five.

Please provide a good level of detail so that we understand more about your request.

Follow these quick and easy steps:

  1. Click the button below to access the PATCHS page unique to your GP practice;
  2. Follow the steps to create an account – you will need an email address and to make a password;
  3. Once you have made your account, you will see multiple question options regarding your health needs. Choose whether you are seeking help for a new health problem or an ongoing health problem;
  4.  Then, answer a few simple questions to help your GP understand your problem;
  5. Your answers will be sent to a trained triaging team who will respond as quickly as possible and assign your request to the right clinician or service. They may reach out via email, SMS, or phone call. They will schedule a video or face-to-face consultation with you, if necessary;
  6. Once you have made your account, you can access PATCHS via your Practice website, or by searching ‘PATCHS’ on your smartphone and entering your login details.


What is SystmOne?

SystmOne is an online system that you can use to manage prescriptions and access your patient record online. To gain access, please contact the Practice reception.

These online services are as safe as online banking as long as you keep your passwords secure, and you can access these services 24 hours a day, seven days a week. 

To gain access, please contact the Practice reception.

Contact the Practice to register

How to sign up 

You will need to have a username and password created for you, before you can use our online services. 

In order to sign up for online services, simply come into the practice and fill in our ‘Register for Online Services’ form, and we will issue you with login details. 

  • For online access to book appointments, you will not need to bring identification. 
  • For online access for repeat prescriptions and your medical records, you will need to bring one form of identification. 

 Forms of identification accepted are: 

  • Passport and/or Birth Certificate 
  • HC2 certificate 
  • Mortgage Agreement 
  • Utility Bill 
  • Driving Licence 
  • Hostel registration/mail forwarding letter 

What is the NHS app?

You can use the NHS app to do things like book routine appointments and check test results.

Video explaining the NHS app

This app enables you to access your patients records via your computer or mobile phone and enables you to see vaccination history, order repeat prescriptions, test results etc.  

Find out more and sign up to the NHS app