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Prescriptions

Ordering repeat prescriptions

Repeat Prescriptions may be requested provided that they have previously been approved by a doctor. They should be requested by the patients themselves or their carer, if the patients are unable to do so themselves.  

How to request a repeat prescription? 

  • Online via the NHS app 
  • Via systemOnline:
SystmOnline
  • If you register to book appointments online, you can also request to order your prescriptions online 
  • You can come in person to the reception desk. Please use the tear-off white half of your last prescription to request a new one. 

*We regret we cannot accept prescriptions requests over the telephone, unless you are housebound. 

**We regret that we don’t accept prescriptions requests done by email, to avoid delays. 

Collecting your prescription 

Nominate a pharmacy

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy. 

You can change your nominated pharmacy at any time: 

  • on the app or website where you order repeat prescriptions 
  • at your GP practice 
  • at any pharmacy that accepts repeat prescriptions 
Find your nearest pharmacy

Collecting your prescription

Any prescription request handed in before 11:30 am will be ready for collection within 2 working days or you will be contacted by a member of staff if further information if needed 

We will send the prescriptions directly to your nominated pharmacy, if you have one, and you can collect your items directly at your pharmacist.  

Change your pharmacy

You can change your nominated pharmacy at any time:

  • using our online system:
  • At your GP practice
  • At any pharmacy that accepts repeat prescriptions
Manage your health online

If you get regular prescriptions, the Electronic Prescription Service (EPS) may be able to save you time by avoiding unnecessary trips to your GP. EPS makes it possible for your prescriptions to be sent electronically to the pharmacy or dispenser of your choice. 

Choosing a pharmacy or dispensing appliance contractor to process your EPS prescription is called nomination. This means you’ll no longer have to collect a paper repeat prescription from your GP practice – instead, you can go straight to the nominated pharmacy or dispensing appliance contractor to pick up your medicines or medical appliances. 

For more detailed information, download the EPS patient information leaflet or watch this video:

Asking questions about your prescription 

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription. 

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions. 

Go to Medicines A to Z (nhs.net)

Frequently asked questions

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Find out more about prescription charges (nhs.uk).

If you are experiencing a time of hardship you may not need to pay. Use the form below.

Download HC2 form here

 

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

A private prescription is not written on an official NHS prescription and so is not paid for by the NHS. A prescription is a legal document for which the doctor, who has issued and signed it, is responsible. A doctor you see privately is unable to issue an NHS prescription.
The cost of a private prescription is met wholly by the patient and is dictated by the cost of the medicine plus the pharmacists charge for supplying it. Our fee for issuing patients with a private prescription is £15.

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.