Contact us

Appointments

Accessing the care you need

Did you know you can contact your GP Practice Online?

Use Patchs to get health advice, answer questions on medication, request a fit note and lots more.

There are many ways to book an appointment with us. 

Booking an appointment for today

Request an appointment online using PATCHS 

Use our online system to contact us about your symptoms and we will respond within 48 hours to confirm if an appointment is needed for today.  

Use PATCHS

SystmOne

Use our online system to book an appointment up to four weeks in advance. Online appointments are released every day at 12pm. 

Book an appointment on SystmOnline

If you would like to understand more about our online system, please read more here.

Manage your health online

Request an appointment by telephone 

The  Medical Emergency Clinic operates from 8.00 to 9.30am Monday to Friday for registered patients. You can call the surgery on 020 7387 5798. Our trained receptionists will ask you some questions to confirm the right person you need to speak with and when they are available. If you have an urgent problem or concern that needs to be addressed on the day, please call before 9:30am.  

 Our duty doctor will assess your request and may need to call you back if they need more information. The doctor will attempt to call you twice, so please be available when they call. If the doctor needs to see you, they will offer you a specific time to come in that same morning, please make sure you are available to come to the practice on the day that you call.  

These consultations are not suitable for long-term, complex, or multiple problems as the doctors will only focus on your new urgent problem.  

Booking a routine appointment

Appointments for non-urgent needs can be booked in several ways. 

Request an appointment at the surgery

Patients can come into the surgery to book appointments at the reception desk.

Get our address and access information here

NHS App

Use your NHS account (through the NHS website or NHS App) to book an appointment in advance.

NHS app

At the surgery

Visit the surgery and speak with a receptionist, Monday to Friday from 8.00am to 6.30pm

When you get in touch, we’ll ask what you need help with. 

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you. 

By telephone

Phone us on 020 7387 5798 Monday to Friday from 8.00am to 6.30pm.

Typically, these appointments are a week in advance on the particular day you call e.g. if you call on a Monday you will be able to book in for the following Monday. 

These appointments are released every day at 3pm. 

Your appointment 

However you choose to contact us, we may offer you a consultation: 

  • by phone 
  • face to face at the surgery 
  • by text or email 

Appointments by phone, by text or email can be more flexible and often means you get help sooner. 

Frequently asked questions

To cancel your appointment: 

 

 

 

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

You can book an evening or weekend appointment in one of our Enhanced Access Hubs. Contact us online or via telephone to make an appointment.

Details of the hubs are below:

South Westminster Centre for Health

St Georges House, 82 Vincent Square, London, SW1P 2PF (nearest tube: Pimlico)

6.30-8pm on weekdays and 9am-4pm on Saturdays

The Connaught Square Practice

41 Connaught Square, St George’s Fields, London, W2 2HL (nearest tube: Marble Arch) 6.30-8pm on weekdays and 10am-5pm on Saturday

A remote telephone clinic also operates during weekdays 6.30pm-8pm and 9am-5pm on Saturdays.

Read more information on this service

 

Patients are required to speak to the Duty Doctor for advice and home visit requests. If possible, please try to telephone reception before 10am if you require a home visit.  

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance. 

House visits are only available for patients who are housebound because of illness or disability. 

Patients contacting us with acute medical needs can now be referred to five Additional Access hubs. It means that the patient will have a face-to-face appointment on the same or next day (depending on booking time).

Appointments will be triaged by our team based on need via the usual methods for booking an appointment. You do not have to accept an appointment at one of the Additional Access hubs.

Learn more about them here

Please tell us:

    • if there’s a specific doctor, nurse or other health professional you would prefer to respond;

    • if you would prefer to consult with the doctor or nurse by phone, face-to-face, or by text or email;

    • if you need an interpreter;

    • if you have any other access or communication needs.

  • Please ensure you tell us as soon as possible if you are no longer able to attend your appointment. This means we will be able to offer it to someone else. 
  • To ensure that your problems are given enough time, please note that we operate a one problem per appointment policy. You may be asked to rebook if you have more than one problem to address. 
  • We have a ground floor consulting room for patients who are unable to manage the stairs. When possible, please give us notice if you will require to use this room. ideally when you book the appointment  
  • In order to try and improve waiting time, we would ask you to turn up for your appointments on time: 
  • If you are more than 10 minutes late, you will be asked to re-schedule another appointment. 
  • Please do not arrive too early, as we have limited capacity in the waiting rooms to enable social distancing  
  • Please ensure that you have informed the receptionist of your arrival so that the clinician is aware that you are waiting  
  • Chaperones are available at your request. This means that, if you feel more comfortable, especially for an intimate examination, a member of the admin time cam join the consultation