Consulting a Doctor
There are different ways of consulting a doctor:
- eConsult This is a new service being rolled out to all GP practices throughout Westminster and Central London and we are very excited to be implementing this in our practice. This gives patients the opportunity to fill out a health questionnaire regarding a medical issue they may have which will then be triaged and sent to a GP, patients can then expect to be contacted by a member of the team within 24hrs with advice. However, this service is not limited to just medical issues, it also covers admin queries such as sick note requests etc. This service is available to use at any time just follow the link below or access this service through our home page.
The Medical Emergency Clinic operates from 8.30 to 10.00am Monday to Friday, registered patients are required to call before 10.00am and speak to a member of the reception team. You will then be added to a call back list if your problem is urgent. The doctor will attempt to call you back twice, so please make so you are available when they call. If the doctor needs to see you they will offer you a specific time to come in, that same morning. These consultations are not suitable for long-term, complex, or multiple problems as the doctors only have a short time to see you.
Routine Bookable GP Appointments are released every day at 3pm. Typically you will be offered an appointment a week in advance on the particular day you call. However, due to the pandemic and high demand currently, we cannot guarantee you will be offered a GP appointment when these become available. Therefore, we also offer a waiting list with a turnaround time of 4-6 weeks. This is to ensure you will be offered an appointment within this timeframe. We realise that this is still quite a considerable amount time to wait, so we encourage you to try our other access pathways such as eConsult as mentioned above.
Each GP appointment is 15 minutes and although this is significantly longer than average for UK GP practices, this may still not be enough time to cover all your problems properly, and the doctor may ask you to come back, or even to book a double appointment. Please understand that this is so that you can be given the best care.
Surgeries will normally start on time. We expect patients to be seen within 15 minutes of their appointment time and in the event of a delay we will offer an explanation. Please ensure that you’re punctual for your appointments as this helps prevent unnecessary delays. If you are more than 10 minutes late for your appointment, you will be asked to reschedule it. Please let us know as soon as possible if you can't keep an appointment as we can offer it to someone else.
On Thursdays evenings we offer late appointments with our doctors, nurse and health care assistant between 6.30 and 8:00 pm.