Consulting a GP
You may be better supported by a different healthcare professional. Please see our self-referrals and Services section for more information.
There are different ways of consulting a doctor:
PATCHS This is a new service being rolled out to all GP practices throughout Westminster and Central London and we are very excited to be implementing this in our practice. This gives patients the opportunity to fill out a health questionnaire regarding an acute medical issue they may have which will then be triaged and sent to a GP. Patients can then expect to be contacted by a member of the team with advice within 48hrs. However, this service is not limited to just medical issues, it also covers admin queries such as sick note requests, etc. This service is available to use at any time just follow the Patchs link below or access this service through our home page.
PATCHS
Your request will be processed by a central admin team who work across Central London practices to ensure all requests are dealt with appropriately as soon as possible. If you prefer not to share your data in this way, you can continue to call the practice during normal working hours.
The Medical Emergency Clinic operates from 8.00 to 9.30am Monday to Friday for registered patients.
If you have an urgent problem or concern that needs to be addressed on the day, please call before 9.30am. A trained member of our reception team will ask you for details. It is important that you share as much information with the receptionist as needed, so that they can signpost you to the best service and ensure that the most urgent queries are prioritised. Our duty doctor will assess your request and may need to call you back if they need more information. The doctor will attempt to call you twice, so please be available when they call. If the doctor needs to see you, they will offer you a specific time to come in that same morning, please make sure you are available to come to the practice on the day that you call. These consultations are not suitable for long-term, complex, or multiple problems as the doctors will only focus on your new urgent problem.
- Routine Bookable GP Appointments are released every day at 3pm by phone. Typically, these appointments are a week in advance on the particular day you call e.g. if you call on a Monday you will be able to book in for the following Monday.
Please call at 3pm time to book an appointment.
- Routine Bookable GP Appointments Online!! Online appointments are released every day at 12pm and available to book 2 weeks in advance. Please speak to reception to find out how to sign up to this service.
Waiting Times
Surgeries will normally start on time. We expect patients to be seen within 15 minutes of their appointment time and in the event of a delay we will offer an explanation. Please ensure that you’re punctual for your appointments as this helps prevent unnecessary delays. If you are more than 10 minutes late for your appointment, you will be asked to reschedule it. Please let us know as soon as possible if you can't keep an appointment as we can offer it to someone else.
Extended hours and weekend NHS services
We also offer Access to other practices that can offer face to face and telephone appointments with GP's and nurses in the evenings, when we are closed and over the weekend, these practices are:
Connaught Square Practice
41 Connaught Square, St George's Fields, London W2 2HL
South Westminster Centre, St Georges House
82 Vincent Square, London SW1P 2PF
To find out more about these services please contact the practice.