Consulting a Doctor
There are different ways of consulting a doctor:
the Medical Emergency Clinic operates from 8.30 to 10.00am Monday to Friday, registered patients are required to call before 10.00am and speak to a member of the reception team. You will then be added to a call back list if your problem is urgent. The doctor will attempt to call you back twice, so please make so you are available when they call. If the doctor needs to see you they will offer you a specific time to come in that same morning. These consultations are not suitable for long-term, complex, or multiple problems as the doctors only have a short time to see you.
Booked appointments are for 15 minutes, can be made up to two weeks in advance, and you can choose doctor. Although 15 minutes is significantly longer than average for UK surgery, this may still not be enough time to cover all your problems properly, and the doctor may ask you to come back, or even to book a double appointment. Please understand that this is so that you can be given the best care.
Telephone consultations can now be booked for matters can be easily addressed with a telephone consultation without the need to attend the surgery. These are particularly suitable for patients needing to obtain their results, medication reviews or arrange further tests etc. We hope this will improve access for our patients and reduce the need to take time off work/school as much as possible.
Surgeries will normally start on time. We expect patients to be seen within 15 minutes of their appointment time and in the event of a delay we will offer an explanation. Please ensure that you’re punctual for your appointments as this helps prevent unnecessary delays. If you are more than 10 minutes late for your appointment, you will be asked to reschedule it. Please let us know as soon as possible if you can't keep an appointment as we can offer it to someone else.
On Thursdays evenings we offer late appointments with our doctors, nurse and health care assistant between 6.30 and 8:00 pm.